By using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use. This policy applies to all visitors, clients, and users of Desnine Studio.
1. Information We Collect
We collect various types of information in connection with the Service, including:
A. Personal Information
- Contact Information: name, email address, telephone number, postal address.
- Account Information: username, password, and registration details (if you create an account).
- Demographic Information: age, gender, and preferences (if provided).
- Payment Information: payment card details or other financial information (processed securely by third parties when you purchase services).
- Communications: records of your communications with us (e.g., support inquiries, forms).
- Recruitment Information: information provided when submitting a job application (which may include sensitive data you choose to share, such as ethnic origin).
B. Non-Personal / Technical Information
- Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, timestamps.
- Device Information: hardware model, OS version, unique device identifiers, mobile network information, mobile device ID.
- Cookies & Similar Technologies: used to track activity and store preferences (see “Cookies” below).
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service and online experience.
- Process transactions and send related information (e.g., confirmations, invoices).
- Send technical notices, updates, security alerts, and support messages.
- Respond to inquiries about Desnine Studio and provide customer support.
- Provide information you request (e.g., newsletters, bulletins).
- Monitor and analyze trends, usage, and activities to improve the Service.
- Personalize the Service and provide relevant content or features.
- Detect, investigate, and prevent fraud or illegal activities.
- Process and consider job applications and keep you updated throughout the process.
- Combine data with information from third parties to better understand your needs.
- Fulfill any other purpose disclosed at the time of collection.
Legal Bases for Processing
- Consent: for example, sending newsletters you’ve requested. You can withdraw consent at any time.
- Legitimate Interests: to deliver and improve the site experience for users and to assess recruitment applications.
- Contract / Legal Obligations: where processing is required to provide services you request or to comply with applicable law.
3. How We Share Your Information
We do not sell your personal information. We do not pass your information to third parties for their own marketing. We may share limited data:
- Vendors & Service Providers: trusted processors that operate our infrastructure (e.g., hosting, payments, analytics, email) under contract and per our instructions.
- Legal Compliance & Protection: to comply with laws, requests from authorities, or to protect the rights, property, and safety of Desnine Studio, our users, or others.
- Business Transfers: in connection with mergers, acquisitions, or sale of assets.
- With Your Consent: when you give explicit permission.
- Aggregated / De-identified Data: that does not identify you.
4. Marketing
We will only provide marketing information that you have specifically requested via the website. You may opt out at any time by using the unsubscribe link in our emails or by contacting us.
5. Where We Process / International Transfers
We may transfer and process your information in countries outside your place of residence, including Canada, the United States, and other jurisdictions. Where required, we implement appropriate safeguards (e.g., standard contractual clauses) to protect your data.
6. Data Retention
We retain your information for 24 months unless a longer period is required or permitted by law (e.g., tax, accounting, legal claims). When no longer needed, we securely delete or anonymize the data.
7. Cookies
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. We may also use similar technologies. We can recognise these cookies on subsequent visits to remember you and improve your experience.
Cookie Scope & Types
- First-party vs Third-party: set by our site or by a different domain providing features on our site.
- Persistent vs Session: persistent cookies last for a defined period; session cookies are deleted when you close your browser.
What We Use Cookies For
- Strictly Necessary: core site functions (e.g., secure areas, basic operations).
- Statistics / Performance: aggregated analytics on pages visited and errors encountered to improve our website.
- Preferences / Functionality: remember choices (e.g., language, layout) and enhance features.
You can manage or disable cookies in your browser settings. Note that some features may not function properly without required cookies. Learn more at www.allaboutcookies.org.
8. Third-Party Websites
Our website may link to third-party sites that we do not operate or endorse. Their privacy practices are governed by their own policies. This Privacy Policy does not apply to those sites, and we are not responsible for them.
9. Data Security
We take appropriate technical and organizational measures to help keep your personal information secure, accurate, and up to date, and only for as long as necessary for the purposes described in this policy. However, no method of transmission or storage is 100% secure.
10. Children’s Privacy
This website is not intended for children under 13. We do not knowingly collect personal information from children. If a child has provided us information, please contact us so we can delete it. If you are under 13 and wish to use features requiring personal data, please ask a parent or guardian to do so on your behalf.
11. Your Rights
- Request a copy of the personal information we hold about you and details of processing.
- Request correction of inaccuracies in your personal information.
- Request portability of your personal information in a structured, commonly-used, machine-readable format (and for us to transmit it to a third party where technically feasible).
- Request deletion of your personal information or restriction of our use of it.
- Lodge a complaint with a supervisory authority (e.g., your local data protection authority; in the UK, the Information Commissioner’s Office).
12. Changes to This Privacy Policy
We review this Privacy Policy regularly to keep it up to date and compliant with applicable laws. We reserve the right to revise it at any time. The updated policy will be posted on this page with the “Last updated” date adjusted. Please review periodically.
13. Contact Us
If you wish to exercise any of your rights in relation to your personal information or if you have any queries about how we use your personal information, please let us know by contacting us at the following address: info@desnine.com.